FAQ

The annual interest rate on our loans is 22% (APR).

If you do not repay your loan and/or if you do not cooperate, the debt will be sent to collections.

Yes, you can borrow even if you have a bad credit history. However, you must not be in a bankruptcy process.

Unfortunately, no. Your pay must be deposited via direct deposit to obtain a loan.

Unfortunately, no. You must be an employee whose pay is deposited via direct deposit to obtain a loan.

Yes, most of the time. Certain conditions may apply, contact us to learn more.

Your loan could be refused if you do not meet the eligibility requirements. It could also be refused if, among other things:

• you have several recent non-sufficient funds (NSF) payments;
• we believe you may have difficulty repaying your loan;
• your income over the last three months is not stable enough.

The standard application requires you to send the required documents so we can process your application. These documents are the following:

• Bank statement from the last 30 days
• Latest pay stub
• A photo ID, such as a health card
• Proof of residence, such as an account statement in your name
• A void cheque.

Please note that processing times are longer for standard applications.

The IBV application (Instant Bank Verification) is an accelerated process that allows us to confirm certain information instantly, without you having to provide any documents. This is what allows us to offer such fast turnaround times.

Yes, you have two options:

You can ask your financial institution to give you access to your online banking, then log in to your online banking account. You can then submit an accelerated application using the IBV system.

1. You can ask your financial institution to give you access to your online banking, then log in to your online banking account. You can then submit an accelerated application using the IBV system.
2. You can submit a standard application and provide us with the following documents:

• Latest pay stub
• A photo ID, such as a health card
• Proof of residence, such as an account statement in your name
• A void cheque.

Please note that processing times are longer for standard applications.

No. Although this method is by far the fastest and simplest, you can always choose to complete your application manually. If you submit a standard application, you will need to send the following documents:

• Bank statement from the last 30 days
• Latest pay stub
• A photo ID, such as a health card
• Proof of residence, such as an account statement in your name
• A void cheque.

Please note that processing times are longer for standard applications.

No. This method is faster, simpler and you have no documents to send.

This method is faster, simpler and you have no documents to send. It is completely secure and your application is completed in 5 minutes.

Yes, our loans are 100% confidential.

Absolutely. IBV is a document that confirms the accuracy of your information. Under no circumstances can we access your bank account or modify your banking information.

No, never. We will never have access to your password or username. If you submit an application with IBV, we will only have a read-only copy of your bank statement.

If you submit an accelerated application using the IBV system, you won’t need to provide any documents.

If you submit a standard application, you will need to send the following documents:

• Bank statement from the last 30 days
• Latest pay stub
• A photo ID, such as a health card
• Proof of residence, such as an account statement in your name
• A void cheque.
• Please note that processing times are longer for standard applications.

We accept the following photo IDs:

• valid driver’s licence;
• valid health card;
• valid passport.

We accept bills that have your name and show your address. For example, your electricity bill or phone bill are accepted.

A pay stub is a slip or document that your employer gives you when you receive your pay. It can be printed with your paycheque or sent by email in the case of direct deposit.

A bank statement is a document showing all transactions made from your bank account in the last 30 days. Most of the time, this document is available online. If you submit a standard application, you must provide the latest statement from the account where your pay is deposited.

A void cheque is a cancelled cheque. We need it to deposit your loan into the account for which you are applying. You can also choose to provide a pre-authorized deposit form.